Welcome to Northcamp Supply Store’s FAQ section! We’re here to help answer your questions about our premium outdoor gear and services. Whether you’re preparing for a weekend getaway or a month-long expedition, we’ve got you covered with reliable equipment and dependable service.
About Northcamp Supply Store
Who is Northcamp Supply Store for?
Our target customers are outdoor enthusiasts who value quality and reliability in their gear. We serve:
- Family campers needing spacious tents (4+ person options)
- Backpackers looking for lightweight solutions
- All-season adventurers (we offer temperature-specific gear for conditions from 24°F and below to 50°F and up)
- International travelers (we ship globally, excluding some remote Asian areas)
- Those who appreciate straightforward, efficient service with reliable delivery options
What makes Northcamp products special?
Our products are designed with the practical needs of campers in mind:
- Temperature-specific tent options for various climates
- Range of sizes from solo backpacking tents to 10+ person group tents
- Durable camp furniture and accessories built for outdoor use
- Specialty items like beach shades and Big & Tall options
- Quality-controlled from our San Jose warehouse
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for convenient and secure checkout.
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save your information for faster checkout, and view your order history.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch (recommended for urgent needs)
- Free Shipping: Via EMS on orders over $50, arriving 15-25 days after dispatch (perfect for planned adventures)
How long does order processing take?
All orders are processed within 1-2 business days at our San Jose warehouse before being dispatched to our carriers.
Do you ship internationally?
Yes! We ship to most countries worldwide, excluding some remote areas in Asia. Our San Jose location serves as the hub for our global operations.
When should I order to ensure my gear arrives before my trip?
We recommend:
- Ordering at least 3 weeks before your trip if choosing free shipping
- Ordering at least 2 weeks before your trip for standard shipping
How can I track my order?
You’ll receive tracking information via email the moment your gear leaves our facility. You can use this tracking number with the carrier’s website to monitor your package’s progress.
Returns & Exchanges
What is your return policy?
We stand behind every product we ship. If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and process your request promptly.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Product Questions
How do I choose the right tent for my needs?
Consider these factors from our product range:
- Group size: We offer options from 2-3 person tents up to 10+ person tents
- Temperature rating: Choose from 24°F and below, 25-39°F, 40-49°F, or 50°F and up
- Style: Backpacking tents for lightweight travel or cabin tents for more space
Do you offer replacement parts for your products?
Yes, we carry replacement parts for many of our products. Please contact us at [email protected] with the product details and the part you need.
What’s included with tent purchases?
All our tents come with the complete setup including poles, rainfly, and carrying bag. Some larger tents may include additional accessories – check individual product descriptions for specifics.
Contact & Support
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our warehouse and customer service operate Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is Northcamp Supply Store located?
Our headquarters and warehouse are located at:
275 Thompson Drive, San Jose, US 95131
275 Thompson Drive, San Jose, US 95131
Ready for your next adventure? Shop our collection of reliable outdoor gear today and experience the Northcamp difference – quality equipment delivered right to your door, wherever your journey takes you.