Returns & Exchanges

At Northcamp Supply Store, we stand behind the quality of our outdoor gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

• Be within the 15-day return window
• Be unused and in the same condition as received
• Include all original packaging, tags, and accessories
• Include proof of purchase (order number or receipt)

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

• BatteryGuard products (due to battery safety regulations)
• Used camping gear (tents, sleeping bags, etc. that show signs of use)
• Items purchased during clearance sales (marked as “final sale”)

Return Process

1. Submit a Return Request: Email us at [email protected] with your order number and reason for return. You may use our template below.
2. Wait for Approval: We’ll respond within 2 business days with return instructions.
3. Package Your Item: Securely pack the item in its original packaging.
4. Ship Your Return: Send the package to our warehouse (address provided in approval email). We recommend using a trackable shipping service.
5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange.

Return Request Template

Refund Information

Processing Time: Refunds are processed within 3-5 business days after we receive your return.

Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).

Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Process

For exchanges (size, color, or different product):

1. Follow the same return process above
2. Clearly state in your return request what you’d like instead
3. We’ll ship your replacement item once we receive your return

Note: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange a free return label and expedite your replacement

International Returns

For customers outside the US:

• You’re responsible for return shipping costs and any customs fees
• Refunds will be issued in USD and may be subject to currency fluctuations
• Processing may take additional time for international shipments