Welcome to Northcamp Supply Store (“we,” “our,” or “us”). By accessing our website at www.campingwellgear.com and making purchases, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Website Use and Access

1.1 Eligibility

Our website and services are intended for individuals aged 18 years or older who are camping enthusiasts seeking quality outdoor gear. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated means to access the site without our permission

2. Products and Services

2.1 Product Descriptions

We specialize in providing a wide range of outdoor camping gear including:

  • Tents (from 2-person to 10+ person capacity)
  • Temperature-specific sleeping gear (rated for 24°F and below up to 50°F and above)
  • Backpacking equipment
  • Camp furniture and seating
  • Lighting solutions (including BatteryGuard products)
  • Canopies and beach shades

We strive for accuracy in product descriptions, but colors and specifications may vary slightly. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time without notice.

2.3 Pricing

Prices are shown in USD and are subject to change without notice. We are not responsible for typographical errors in pricing.

3. Orders and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we may accept by processing your payment and shipping the product. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

3.4 Shipping Information

Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery Time: 10-15 business days after shipment.

Free Shipping: Available for orders over $50. Carrier: EMS. Delivery Time: 15-25 business days after shipment.

Note: We ship worldwide except to some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or fees.

4. Returns and Refunds

4.1 Return Policy

We want you to be completely satisfied with your purchase. You may return most unused items in their original packaging within 15 days of delivery for a refund or exchange.

4.2 Non-Returnable Items

The following items cannot be returned:

  • BatteryGuard products (due to battery safety regulations)
  • Used camping gear (tents, sleeping bags, etc. that show signs of use)
  • Clearance items (marked as “final sale”)

4.3 Return Process

To initiate a return:

  1. Email us at [email protected] with your order number and reason for return
  2. Wait for our approval and return instructions
  3. Securely pack the item in its original packaging
  4. Ship the package to our warehouse using a trackable service

4.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Northcamp Supply Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our products or website. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

Product Safety Notice

Our camping gear is designed for outdoor recreational use. Proper setup and use according to manufacturer instructions is essential for safety. We are not responsible for injuries or damages resulting from improper use of our products.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms and Conditions, please contact us at:

Northcamp Supply Store
275 Thompson Drive
San Jose, US 95131
Email: [email protected]